Non existing service

Vitality and Virgin Active working hand in hand again. Billed me twice my monthly gym fees. No money returned. No answer on calls. Whatsapp bot does not work. No respond on email. This goes for both Vitality and Virgin Active. Non existing service.

Virgin Active: Discovery has incorrectly advised us about the your Vitality status and therefore your April membership fees will be debited at the incorrect fee. Our sincerest apologies. You'll receive an automated refund for the overcharge ***