Non Existent Service!

On the verge of cancelling my membership at N1 City!!!<br> <br> We were debited for the full membership amount of R416.00 plus the Vitailty membership fee. We wanted to take this up with the manager on duty on that day, 02 Feb 2016, and the sign at Reception said to talk to Almitra, but she wasn't available. The girl at Reception took our details and said that she'll give it to Almitra.<br> <br> We were never contacted by Almitra to confirm any details with us. We enquired to speak to her again on a different date and again she wasn't available.<br> <br> We received an email from Almitra on the 9th only (7 days after our complaint!) saying that all refunds get done on the 10th. My money was in my account on the 11th of Feb, but my fianc? is yet to receive his refund - 14 days after we logged our complaint!<br> <br> We asked to speak to Almitra about this, but surprise surprise, she wasn't available! We spoke to Kim on Saturday, 13 Feb 2016 (apparently the manager on duty) and she was so uninterested in listening to us or trying to help us! <br> <br> Still no refund received and no help from Head Office after talking to them too!!