Non existent service!!!!!

***********, non transparent with a no care attitude! I have written on here before, no response. I have emailed numerous times asking for clarity on the account,I please require a statement. No response. Eventually I get a response and I get sent a contract for a Charmaine Jacobs. Not mine but thanks for sharing her personal information with me. Then eventually my contract gets sent but still no statement!!! What does the contract have to do with how you get to an amount, SEND A STATEMENT. Then I get told in the last email whilst sending me my correct contract, still no statement, that my son is handed over. I drove him in to make arrangements as he was in a bad car accident and had no income for a couple of months. So not only is his contract cancelled but handed over!! So clearly VA do not care that you are loosing clients or having to maintain client service. I do not think I can ever recommend VA! You would think that with all the smaller private gyms and other gym franchises opening up that you would look after your customers better. Sadly it is clearly not the case!!!! I am beyond frustrated with the situation. Virgin Active is speedily going down the drain!!