Non Existent Service!!

Complained about the following to the Virgin Active Honeydew as well as the customer care e-mail address and no response from anyone:- -complained about a tricep machine not working, a week later complained to a staff member by the name Posh from the gym that machine still out of order, she was going to investigate and get back to me, well needless to say another week gone by and no response and machine still not working. Visited the gym on Saturday the 18th February 2023 and spoke to a an arrogant and unfriendly staff member by the name of Jaco regarding the machine which was still out of order over 2 weeks later, he took my details down and promised to get back to me, well guess what still waiting patiently for a phone call from these two in clowns. I have also sent 2 x mails to head office reporting my dissatisfaction, but guess what no response from them either. -Virgin quick to nag and sign you up, thereafter you on your own. No introductory or walk about the gym with a staff member explaining and showing me where everything is etc. -Members were complaining about 2 x bicycles whose saddles kept dropping upon sitting on them, still not attended to either.

Considering going back to Planet Fitness where the service was 5 star and management forever walking around continuously making sure all equipment is cleaned and in working order, and if not working they attend to the repair immediately by there internal staff. - I was also assured that no loadshedding takes place at this gym, well guess what it does! -A referral programme was also mentioned to me upon signing up, I referred a friend yet informed thereafter that no such thing regarding a referral reward programme exists.