NON EXCISTING CUSTOMER SERVICE

The Virgin Active APP is the MOST painful app I have EVER come across. After months of having issues with rewards 'disappearing' before I can even use them AND getting NO ASSISTANCE even after the Virgin Active Manager @ the club I go to gets involved NO RESPONSE from them!! Now this week a NEW issue.... the APP is just NOT recording my visits to the gym which equals NO REWARDS will be given this week... After deleting the APP this morning (many times) and downloading it again, had no success in accessing it. I then requested a CHANGE to Password BUT have NEVER received any email link (as the system says you get) to allow for that to happen! I then visited the gym and asked for their assistance and it seems the system is DOWN...sigh!!! and in my 60 minutes of being there, it NEVER came back up. Virgin Active If you do not have the correct 'experience' in keeping and maintaining APPS then DO NOT make promises to your clients of THE BENEFITS one can achieve by using the APP. TIME TO RESOLVE THE MANY ISSUES YOU CLEARLY HAVE WITH 'YOUR' APP!!!