Non disclosure of cancellation fee %

<p>My husband, myself and my two children, signed up with Virgin Active Century City at the end of February this year. We originally wanted a month to month contract, but was told by the sales person "Pearl' that we had to sign a year contract, but with the option to cancel at anytime at 20 days notice. We then relocated to Malmesbury at the end of June and I called to cancel our contract. I was then told that there is a 40% of the remaining amount owed for the contract cancellation fee is before they will cancel my contract. When I checked my contract there is no mention of any % just a "reasonable cancellation fee" when I emailed to query this the response from Virgin active is that Virgin Active deems 40% a reasonable cancellation fee and that they can't disclose the percentage as it will make the contract too long. I've been trying for 2 months now and they refuse to cancel unless I pay 40%. This is a ridiculous percentage, and Virgin does not disclose it because then no one would sign such a contract, so they are purposefully misleading clients. I've been trying to speak to someone in management but the furthers I get is to about 7 different sales consultants all apologising for the inconvenience but refusing to waiver or even negotiate the 40%? I can't believe that I'm the only one that has been caught out this way. It is disgusting that a company feels that failure to disclose all info on a contract is ethical and making a person pay 40% for a service they are no longer using is even more ridiculous. I have relocated there are no Virgin Active Gyms in Malmesbury or surrounding. There must surely be a way to meet a compromise in such situations?</p> <p> </p> <p>Response from Virgin Active below:</p> <p>A 40% (R1989) cancellation fee is charged. Your debit order for R829 for the 3 contracts will still be raised on the 1st of August 2017. This debit can be used as part of Cancellation fee, You then have to pay R1160<br />This fee is payable immediately and will be deducted via EFT.<br />You may access our club until the 31st of July ********** 7.<br />I can confirm that the cancellation process is in line with the CPA law.</p>