NM
Nev M
1 reviews | Active since Nov 2013
22 May 2015, 15:21
Non- Delivery
We have taken out 3 contracts with Sunningdale branch. My kids where promised vouchers which never materialized when we questioned this we were told Head Office will post it. Then we were told that the vouchers are all done so sorry for you. Its important that you don't make promises that you cannot deliver on. I understand that your agents and wanting to Sell but its important for them not to oversell to clients. They need to understand the Consumer Protection Act.
Helpful (0)
Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
22 May 2015, 16:15Hello Keagan08,
Thank you so much for taking my call today Mrs. Moodley
On behalf of Virgin Active I sincerely apologise for the level customer service received.
Our key focus for 2015 is customer obsession so I am sorry to learn about your encounter today. Your concerns will be addressed by senior management and feedback will be provided soonest.
As requested I have emailed you and await your response.
Kindest regards
Robyn
Thank you so much for taking my call today Mrs. Moodley
On behalf of Virgin Active I sincerely apologise for the level customer service received.
Our key focus for 2015 is customer obsession so I am sorry to learn about your encounter today. Your concerns will be addressed by senior management and feedback will be provided soonest.
As requested I have emailed you and await your response.
Kindest regards
Robyn
Virgin Active South Africa's reply22 May 2015, 16:15
Official
Hello Keagan08,
Thank you so much for taking my call today Mrs. Moodley
On behalf of Virgin Active I sincerely apologise for the level customer service received.
Our key focus for 2015 is customer obsession so I am sorry to learn about your encounter today. Your concerns will be addressed by senior management and feedback will be provided soonest.
As requested I have emailed you and await your response.
Kindest regards
Robyn
Thank you so much for taking my call today Mrs. Moodley
On behalf of Virgin Active I sincerely apologise for the level customer service received.
Our key focus for 2015 is customer obsession so I am sorry to learn about your encounter today. Your concerns will be addressed by senior management and feedback will be provided soonest.
As requested I have emailed you and await your response.
Kindest regards
Robyn
