No thank you

What a joke! Out of the blue, I receive an email with a rate hike from R630 to o R910!! My membership was supposed to stay on the old rate for another 6 months I get nothing for this increase! My husband and I have cancelled our memberships. When you try to call them, you hold for ages because nobody calls you back even when you send a request. I sincerely hope that Virgin gets a huge competitor in this country. They behave like this because they can, there is no competition why would they try to offer great service?