No Spa Facility Should Equal Compensation

Virgin Active offers a services, which I pay for each month and now they are not delivering on those services. I use the gym and the spa facilities, which now they have stopped without compensating my monthly fee. I have requested a discount that was blatantly rejected.

As a business in the Western Cape that requires water to offer their service they are able to apply for an exemption much like a car wash can. If they where concerned about over using water they should look at all aspects of Virgin Active water use. That could get expensive for Virgin as installing new equipment is pricey. Instead they decide to just turn off a service and not compensate the client.

I have requested their total water usage which they have not supp**** me. I am sure because you would quickly see that the sauna makes up about 1% of their water usage. This would force them to look at the showers and toilets (again expensive exercise) and not brush off the sauna as doing their bit to help the water crisis.

I would like Virgin Active to reconsider my request for a 50% discount until they can provide the marketed services.