No show to scheduled meeting

My experience in joining virgin active recently has been less than desirable. After having been a member for a period of 10 years I decided to rejoin VA. In doing so, I was aware of a promotion where there was a promotion of no joining fee and I would receive a bag. In this my partner had moved from the Bedfordview branch to Meyersdal however, prior to this the sales representative had assured me that 2 bags had been kept aside but once he found out that it was an inter-club transfer he renigged on the delivery of my partners bag. This incident was poorly communicated even from a general managers level. <br> <br> Secondly, yesterday Monday 16/11/2015.. I had arranged to meet with a personal trainer namely Sihle Mabona. I had called him at about 19:20pm to let him know I was on my way and he informed that he would arrive in approximately 30 minutes. Between 20:15 and 20:30 I had called him numerous times to see if he was still coming to meet with me but to no avail. I left after having waited a total of approximately 1 hour to see a personal trainer that did not show up. This is unacceptable client care and representation of the Virgin Active brand.