SG
Shannell G
1 reviews | Active since Jul 2012
13 May 2015, 10:52
No Service to cancel membership
I have been trying to cancel my membership since last month.<br> I have emailed the person who signed me up several times with no response. I have tried calling the branch and they tell me to call customer care, customer care tells me to call the branch and so I have been jumping between everybody to cancel membership.<br> I have lost my job and therefore cant pay anymore.<br> I don't understand how no one can help me or direct me to the right person <br>
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Replies (1)
Virgin Active South Africa's replyOfficial
13 May 2015, 14:40Hello Shannell011,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of service received.
As discussed, I have processed freezing of your contract for the next 6 months. Your membership will automatically reactivate on the 1st December 2015.
An email has been sent to you as well to confirm our discussion.
Should you require any further assistance please feel free to contact me again.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of service received.
As discussed, I have processed freezing of your contract for the next 6 months. Your membership will automatically reactivate on the 1st December 2015.
An email has been sent to you as well to confirm our discussion.
Should you require any further assistance please feel free to contact me again.
Kind regards
Robyn
Virgin Active South Africa's reply13 May 2015, 14:40
Official
Hello Shannell011,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of service received.
As discussed, I have processed freezing of your contract for the next 6 months. Your membership will automatically reactivate on the 1st December 2015.
An email has been sent to you as well to confirm our discussion.
Should you require any further assistance please feel free to contact me again.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of service received.
As discussed, I have processed freezing of your contract for the next 6 months. Your membership will automatically reactivate on the 1st December 2015.
An email has been sent to you as well to confirm our discussion.
Should you require any further assistance please feel free to contact me again.
Kind regards
Robyn