No service at all.

Virgin Active N1 City. I signed up about 2months ago telephonically, and was told I will start paying in January 2023. 2 months later (December 2020) I recieved an email stating my payment will be going up, after talking to a sales consultant at the gym, I was informed that the sales consultants were instructed by head office that any member that joins before January 2023 will not be liable to the increase. this sales consultant also told me that they are receiving numerous complaints about this topic and Head office is no where to assist. Virgin Active Head office is leaving their own sales consultants to fight their battles without answers. this is ridiculous, not only are the machines constantly out of order, there is no customer service from head office at all. The staff at the gym try their best but can not solve any problems as they do not get answers from head office either.

When I signed up a lady from head office sent me a whats app and had a few questions regarding my billing info. now when I reach out to this lady she just reads my messages and ignores. As a representer of a business you should be on your game and not ignore you clients.

I would appreciate if someone could contact me urgently regarding the matter.