No service

Virgin active employees only want to make commission so they don't supple you wit all the necessary information and rushes everything to be signed. Two weeks later I found out im pregnant and want to cancel. They only have a 5day cancel policy. After signing the contract Petrus did not assist me to get the correct info what my options will be. I phone S.A and freeze my account until I can get the money to payout my contract. Now that I have the money no employee can assist me or wants to help. The options they give is I have to pay the amount cash at the office or go there there office and wait until the lady calls South Africa. WHY CAN\T I GET AN EMAIL WILL ALL THE SPECIFICATION. I WANT ON AN EMAIL HOW MUCH THE AMOUNT WILL BE AND THE BANK DETAILS I ALSO WANT TO EMAIL MY CANCELATION SO WE BOTH HAVE PROOF ALL HAS BEEN RECEIVED. I need to cancel this contract before 1 November otherwise they will deduct again