No response - we just want to sign up

About 10 days ago i signed up on the website for the new Virgin Active Red gym in Parow, which is opening on 19 March. Once I logged into my profile, I was able to see my previous details (from a past membership at a different club) and the current details I had just entered. I was very impressed.<br> <br> My fiance then tried to sign up immediately after me, using the same steps. He got an error \contact the call centre for assistance\". On his behalf, I emailed the help, tweeted and we phoned the call centre. The email help responded after about 5 days (after I tweeted about it, saying that \"Kurt\" from the Parow branch would contact me shortly. He still hasn't.<br> <br> After we phoned the call centre, the unhelpful agent said if we get that error we should go into the branch. Why does the error say we should call in then??? She then \"made an appointment\" for the \"Parow pre-sales team\" to contact my fiance within 2 days. That was supposed to happen on Monday, it's now Thursday.<br> <br> Why is it so hard for my fiance to sign up, but I had no problems? I bet if I tried to cancel my contract I would get lots of excuses as to why I can't."