No response no help bought and paid for booster pk

Good day.i use to be a member of Virgin active many years ago and I have just recently joined once again after a spinal injury hoping to get fit and help recover. My son is also enrolled at club v max.on the day of joining the consultant at the gym spoke to us about the booster pack and really sold the product.even though I wasn't there to spend more than the registration fee we decided to purchase it as it seemed having as personal trainer show and coach me would help my recovery. I bought and paid for the booster pack.i was then introduced to manager in charge of PT and he showed me a list of people to chose from and their respective focuses. I did select a trainer and gave the manager my contact details and I was assured the respective PT would contact me the next day to setup a meeting.i never received this call.i went to the gym that weekend and asked for the PT but he was not in and so again I left my details with staff at reception to have him call me.to date I have not received a call from him . I would like a refund of my money.i paid with no reluctance a month ago and the service I have received or lack thereof is pathetic.