NO Response from Virgin active after 4 weeks.

On the 04/06/15 I went to virgin active to sign up for a 12month contract and I didn't have the joining fee with me at the time but the sales manager there continued with the contract and advise that the joining fee of R495 (as I'm with discovery key fit) will be deducted together with the installment R216.15 (60% discount) on the 01/07/15. And he advise I can start training immediately with the above agreement. The amount of R655 was deducted 01/07/15, then the same amount went off again August. Then then decided to visit the sales office again, Phat the sales manager promised to have the issue sorted to have me refunded, 2 & half weeks went with nothing happening, then on the 19/08/15 visited the office again. I got the worst treatment ever from the Phat (he didn't want to help me at all he just threw the call center number at my face and told me to be patient or call the number if i want anything done. Then I decided to phone call center spoke to a lady by the name of Siya Siyo and she promised she did the refund for me and money will be credited within 3 to 5 working days. Still today I have received NO SMS, PHONE CALL OR ANY FORM OF COMMUNICATION FROM VIRGIN ACTIVE REGARDING T