No response

I currenly have a membership at Hennospark and want to move to Centurion virgin active. I have been trying this from the start of the month in order for me to gym there this month but have not been able to do so: not on the admin number provided or on the email system. I received a response from the admin email two days ago asking be if they have the go ahead and that it would take 24 hours to transfer once it had been done. I gave the go ahead but hve still not heard anything back. I'm a bit frustrated because now I still can't go to the Centurion branch and if it finaly gets transferred, it will take another day.