SS
Shana S
1 reviews | Active since Mar 2009
05 Jan 2016, 13:10
no response
I contacted the head office call centre ***, spoke to judy (unprofessional woman) who proceeded to ignore my questions about the annual fee increase. I decided to call back . Second time around, I spoke to Michael but we were 'cut off' while I was talking. Odd. I want to know why this increase was so exorbitant!? I was paying R138 last year, now I'm paying R190! That's almost 28%. What the hell!!!?
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Virgin Active South Africa's replyOfficial
05 Jan 2016, 16:55Hello schauber,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active please accept my apology for the level of service received from our agents.
Please rest assured that it will be addressed internally as I have escalated it to the Contact Centre Manager.
In relation to your price increase, please look out for my email where I have provided you with detailed feedback.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active please accept my apology for the level of service received from our agents.
Please rest assured that it will be addressed internally as I have escalated it to the Contact Centre Manager.
In relation to your price increase, please look out for my email where I have provided you with detailed feedback.
Kindest regards
Robyn
Virgin Active South Africa's reply05 Jan 2016, 16:55
Official
Hello schauber,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active please accept my apology for the level of service received from our agents.
Please rest assured that it will be addressed internally as I have escalated it to the Contact Centre Manager.
In relation to your price increase, please look out for my email where I have provided you with detailed feedback.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active please accept my apology for the level of service received from our agents.
Please rest assured that it will be addressed internally as I have escalated it to the Contact Centre Manager.
In relation to your price increase, please look out for my email where I have provided you with detailed feedback.
Kindest regards
Robyn