No refund

On 5/8/2015, I wrote a report about my Virgin Active access card not working for 3 weeks and their inability to sort this out. Virgin Active promised to update my gym visits for this period, as I get points for the gym visits. This have not been done. Also about a double deduction, for my husband and me in July and for me in August. Although 2 of these premiums was already deducted on 1/7/2015, Nawaal from HO said I had to wait until 7/8/2015 for their unpaid list from the bank to be paid back and that payment will then be made within 48 hours. STILL WAITING!!!!!!?????? I have found Virgin Active to be totally unreliable, *********** and a real struggle to work with. Bad, bad service!