PD
Phumelele D

1 reviews | Active since Sept 2015

05 Sept 2015, 12:23

no options

Good day, I am making this complain because, its like as I'm working out in the mornings at durban workshop. We have been having problems with classes specially one of the instructor's was off sick for 3-4 months. We did have the standbys which was very good. But now as the instructor is back which is good, we members we are not happy, its like we forced to attend his 6o'clock class(kick boxing) every morning, which we have another empty studio specially on Friday. We need a step class, which we've been doing for the past 2 months, by this young, energetic instructor on Friday in the mornings. We glad the guy is back but we there to work out and we expect good services which at the moment we are not getting. Give us studio 1 in the morning every Friday at 6, which will be step by this young instructor. We need options we can't rely on Petros only. We not happy at all, the smile I had when I wake up in the morning was taken out when I found out I won't be having a step class yesterday. I had to go and spin. All I'm saying studio 1 is available every Friday in the morning. I expect good services and I'm not the only one, members want to do some pertition just to be heard. <br> Concerned

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Sept 2015, 13:22
Official
Hello MaDlams,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active I would like to apologise for any inconvenience caused.

I have escalated your concern to the club general manager, Mzo, and he will make contact with you shortly.

Kindest regards
Robyn