No one seems to care at Virgin

Gym visits not been pulling through to Discovery for 2 months. Despite asking multiple staff members at Randburg for help, including a formal escalation to one Sizwe nothing has been resolved. remember this impacts me financially with Discovery so this isn't just a mere irritation. I am tired of hearing about your system problems. The bottom line here is that not one person in this organisation attempted to resolve my issue. Is Virgin so successful and so dominant that they literally don't need customers? Today I phoned to cancel my membership and spoke to an Ash. No attempt to resolve or escalate the issue, also just another person who wasn't interested in resolving or escalating this issue. Was very happy to simply cancel and when i told him that the messaging i expect from someone handling such a call is to apologise on behalf of the brand even if you don't care. He ignored me, then told me he hadn't heard me and then told me I was angry and taking it out on him. All calls are recorded (12;15 today) I would suggest Ash is given some training in how to deal with difficult/irate/****ed off/been treated poorly clients. So contract cancelled and I will move to Planet Fitness. Well done Virgin on appalling service. All I wanted was just ONE person to just help me ??????