No membership entry cards for new members

My girlfriend and I were based at the Maponya mall virgin active for a full two years before we took a break because of work and we eventually decided to start this year by referring to the Jabulani Mall Virgin active gym, since we joined we have not received any membership cards or tags, we asked when they would be available but we notified that they are pending a shipment of the ordered tags.<br> We understood and believed that it wouldn't take long as we were re-assured by the staff, this meant that we would have to buzz a button for every gym visit for us to have a staff member come to our rescue just to access the gym. <br> We make it a point to go to the gym atleast 3-4 times a week and this exercise has become a nuisance, on every occasion we ask when can we get our tags and no ETC/ETA can ever be provided by all the different staff members spoken to, we asked if a work around can be provided and no manager or staff member has decided to make this a priority as this is a inconvenience for all new business, considering many people are interested in joining gyms.<br> When we registered we signed up with finger prints and cannot use them even at the excess points. What was the point?