no membership card

On Friday, 27 March 2015, I called Virgin Active to inquire about membership. I was put through to Kenny at sales who told me about a promotion ending on that day.I agreed to join and he and Jabu came to my workplace to finilise the membership application. I paid the membership amount as well.<br> About an hour later, Kenny called and apologised for not leaving my membership card as he had it with him when he came to my workplace. I told him I will collect it when I visit the gym.<br> on the 03 April, I was at Balfour Park and I decide to collect my card. Kenny had stepped out, I left my number and a message (with Dudu) that I will leave the mall in 30 minutes. He can call me. <br> on the 30 April, I called and he was not available. I left a message that I will start gym on the 1 May can he please leave my membership card at reception if he won't be around.<br> On the 1 of May, there was no membership card at reception. Dudu was at reception and she was surprised that Kenny has not gotten in touch with me about my card.<br> I entered using my ID number.I left another message and told them that I would be back on the 2nd May for another session.He has not contacted me. He did not show me around gym.<br>