No Lines for Communication

Since the most recent lockdown, to level 4, I was asked to pick an option for a reduction for July or a 20% off. My choice was not implemented and i got charged for a full month. I then called in to freeze my account for 2 months and was promised a confirmation email, which i did not receive. Now, the call center does not answer ANY calls. I get computer generated responses to my constant queries of emails and no proper action. If gyms are open and functional, and my money being debited every month without fail, why are call centers closed? Can people not respond to emails from home? Why is it so easy to sign up & so difficult to get any form of communication from Virgin Active SA?