YM
YOLANDA M
1 reviews | Active since Feb 2015
13 Feb 2015, 08:47
No joining gift
I was disappointed when I was told that since I joined in December 2014, there were no joining gifts. I called them and was told that my gift was that I did not pay the card fee. My Husband joined a while ago, not only did he not pay the so called card fee, but he got a gift to the value of R400. Someone please explain to me? I was never told of any card fee when joining. How much is it?
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Replies (1)
Virgin Active South Africa's replyOfficial
13 Feb 2015, 11:47Hello MissYona4784,
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustration caused.
As discussed, I have informed you that Virgin Active runs various promotional campaigns and it might not be a gift/bag every month. I explained that when you signed up the promotion on offer was that members would not pay a card fee and the card fee amounts to R130.00.
I trust you find the above in order.
Have a lovely day.
Robyn
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustration caused.
As discussed, I have informed you that Virgin Active runs various promotional campaigns and it might not be a gift/bag every month. I explained that when you signed up the promotion on offer was that members would not pay a card fee and the card fee amounts to R130.00.
I trust you find the above in order.
Have a lovely day.
Robyn
Virgin Active South Africa's reply13 Feb 2015, 11:47
Official
Hello MissYona4784,
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustration caused.
As discussed, I have informed you that Virgin Active runs various promotional campaigns and it might not be a gift/bag every month. I explained that when you signed up the promotion on offer was that members would not pay a card fee and the card fee amounts to R130.00.
I trust you find the above in order.
Have a lovely day.
Robyn
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustration caused.
As discussed, I have informed you that Virgin Active runs various promotional campaigns and it might not be a gift/bag every month. I explained that when you signed up the promotion on offer was that members would not pay a card fee and the card fee amounts to R130.00.
I trust you find the above in order.
Have a lovely day.
Robyn