NO ID - NO ACCESS - NO FEEDBACK - NO CUSTOMER SERVICE

I refer to my email sent 5th Dec 2018, to the Club Manager at VA Point:

Dear Mr. Khumalo,

Good day and I trust this mail finds you well.

About a month ago, my Virgin Active membership expired (after 2 years). The same day, I drove to Virgin Active Point and signed another two year contract.

The sales consultant was exceptional and assisted me promptly - and sadly created an expectation...

Monday night, I decided to work off the weekend braai and went to gym. Upon arrival I was asked for proof of identification and presented accordingly - not even overthinking this.

Last night, I went back again and a gentlemen by the name of Armien (correct my spelling) asked me again to confirm this as I have a duplicate contract.

Please advise if I should now carry my ID with me to go to gym? I find this experience extremely shocking!!

Even the attitude used by this gentlemen caused me not to enjoy my overall experience. I am in the service industry myself and know how important it is to have an experience only for what you pay for, not even expecting anything else.

Please can you look into this matter for me.

Regards