No hot water for a month

There has been ongoing issues for a year. It began with limited hot water being available and in the last month has progressed to there being NO hot water. This is a basic facility that all gyms offer, and particularly as it is going in to winter, is a huge issue. Staff and head office can't explain what the problem is or when it will be fixed - expected dates keep changing. My reasoning is that they are trying to persuade or push existing members into utilising the new flag ship gym which will be opening soon which will no doubt benefit the company as it will mean increased fees.