No hot water

Virgin Active Brigh****er Commons haven't had hot water for the past 2 weeks and members who were promised that the problem would be sorted out by 13th November have had to go to other branches. Yesterday, 17th November, unaware that the hot water problem had not been resolved I used the gym and had to shower in ice cold water. I called to speak to the manager to find out what was going on but he wasn't on duty. I am still waiting for him to return my call. <br> <br> How does a gym operate without hot water?