No help or assistance.

Virgin is the worst company ever - staff hanging up on you when they don't like what you have to say. It is a shame that you allow your staff to treat your customers like that. I've joined virgin end of December. They've done a cross sale (membership at ECO park oppose to Mall @ Reds). First debit order was R830 instead of R530 - 3 months in a row, after endless phone calls and whatsapp virgin still failed to correct it. Out of desperation ive cancelled my debit orders but now i get harassed by credit controllers that i'm outstanding. The more i explain the less help i get and when i dare to get frustrated your staff hang up. Seriously i dont want a contract with you guys anymore and if not resolved soon you leave no choice than to go the ombudsman.