NO HELP NO CUSTOMER SERVICE

Good Day<br> <br> I received communication from Virgin Active via email that my membership has increased to R249. I did email back informing them that I am pregnant and unemployed and cannot afford that premium. I did advise that if my premium cannot remain at R124 that I will give notice to terminate my contract. I recived no communication and within that week I emailed them again asking for them to terminate my contract immediately.<br> <br> I sent communication via email from then until present. I called the Virgin Retail Crossing's Manager who directly me to the Call Center and was not even keen on helping.<br> <br> I spoke to lady at the Call Center on the 22nd of January who spoke to her Teamleader and called back with a payment solution that I was not happy with. She promised to callback and did not. I called the call center yesterday and no one return my call. I called today and spoke to Abdul and Michael who said that someone will call me and no one did. I called Thuli this afternoon who wasnt very pleasant and disconnected the call while I was speaking and hasnt returned my call.<br> <br> All I want is a solution to this Miss Charlene Naicker<br> Id: ***<br>