No help!

I converted my daughter and my membership to Vitality.This was messed up by Ntabiseng in Roodepoort in April.I went to Horison to sort out manually.Mohamed assisted!Still nothing!Went back to Roodepoort Nico was supposed to assist this is almost 1 year and no assistance!No one wants fix it..The debits are not being taken now also!Now I'm stuck with arrears but my issue is not being sorted!