NO HELP

I was a member with virgi active and due to us moving away I was assisted by virgin active head office to end my contract with no penalties (after a complaint with Hello Peter). My step son is going through the same problem and no assistance once again. I am the payer and expect the same treatment due to the fact that there is no Virgin Active to where he has to work in Bulwer KZN. His account was in arrears with R420 and they deducted R500 from my account for next month and he is not even here. I have been in contact with virgin active for a while now and no sollution. I always get the \ill get back to you". I want this resolved PLEASE. They can contact me (the payer on ***)"""