No Follow Up - As Previous Inquires

With Reference to my report on 8/12/2015. Once again, the Virgin Active Team have let me down. After posting the report, i was contacted By Robyn, She very attentively listened to my concerns and complaints and assured me that she would get back to me, either the same day for within 24 hours. This is exactly what happened from from June/July last year. Staff tell you one thing and don't do anything thereafter. I am very disappointed once again. However it seems once you have a large multi branch organisation going, customer service is not something you have to take of. I am so horrified that every person, including admin staff, front desk staff, managers and Robyn, all acted in the exact same way. No come backs, they just forget about you. Once again, it hasn't cost Virgin Active anything...... just money off my bank account. REALLY DISAPPOINTED! I would like to this matter much further. Can anyone help?