No Feedback regarding spinning instructor and rude fitness manager

<p>I am a club member at Virgin Active , Vanderbijlark . I lodged a complaint about the spinning instructor ( Vanesa) on the 6 th May 2016 . I have had no feedback regrading this matter . I started avoiding her classes and attending the 08h00 classes as I feel that she is not prepared or should I say not up to standard as I spin twice a day and compare her to your other spinners. The worst part is that she cannot keep up with us the members.</p> <p>One of my spinning friends could not attend the Tuesday evening class at 17h15 and asked me to join her on the Wednesday at 05h15. I got to the gym at 05h05 and got on my bike telling my friend I hope that the instructor has improved . The morning class starts at 05h15 , well at 05h25 the fitness manager came into class and said the instructor has a problem starting her Vehicle. I did utter to him that this was not the first time she was late , we exchanged words. I thought to myself why didn't the instructor phone at 05h00 when the gym opened and informed us before 05h15 as we were seated some time already.</p> <p>I spoke to the fitness manager on Wednesday 2016/07/27 evening before the 17h30 class. He defended that specific instructor and told me that he personally did a evaluation and that she has improved to such an extend that her classes have an average of 22 people , I don't believe that statement at all and I will prove it in due time . He further went on to tell me that I don't like that specific instructor , who is he to tell me the paying customer who I don't like and like. I told him its not about liking its about pitching up ......prepared and doing your job end of story.</p> <p>I did bring it under the club manager's Matthews attention and asked me to give him chance til next week to review her . I am asking that an anonymous person from another club review her classes as I am under the impression that the Vanderbijlpark Virgin Active is protecting this instructor , for what reason , I don't know.</p> <p>The manner in which your fitness Manager spoke to me I feel I was unfairly treated . I have been a member at Virgin Active since it open doors and have never ever complained.</p> <p>I would like feedback and an apology from the fitness manager regarding above matter. </p> <p>Nobody has contacted me , just an email stating that the club was in contact with me , which is not true .If that was the case I would not be reporting on hello peter This email was forwarded to the area manager Adele de Waal on the 28th of July and she has not contacted me rgarding above matter.</p> <p>I am sure that Virgin Active has to adhere to certain standards when it comes to their spinning instructor's ability to present a class .</p> <p> </p>