No feedback in three weeks

To whom it may concern,<br> <br> I'm moving to Potchefstroom in January 2016. On 28 September I emailed the club with the contact details on your website regarding the transfer of my contract from Brigh****er Commons to Porchefstroom. <br> <br> I inquired about the monthly fees at Potchefstroom for the 2016 year, both for the club and the off peak contract. I sent a follow up email on 12 October. The club hasn't responded to either of these emails. <br> <br> I personally believe this is very bad service. How can it take more than three weeks to respond to a simple request?<br> <br> Please provide timely feedback on my query. <br> <br> Kind regards