No feedback

I had called the Gateway branch and the head office on the 24 March 2015 regarding the contract that i had taken out in December 2015. I had explained my issue about requesting a month to month contract, but the consultant had ticked 24 months instead. I did speak to the consultant a few days later and he stated that he just ticked it so that i would be able to get the lowest rate. I did ask him if i would incur any cancellation fees should i cancel and i was told no. When i wanted to cancel the contract in March 2016, i was told that i would have to pay the cancellation fees. I then explained the issue to the second in charge at the Gateway branch and called the head office and spoke to Thulani whom sent an email to his superior. It has been over 3 weeks and i have not received any feedback from the Gateway branch or the head office. If i do not receive any feedback wrt this by cob today, i will be contacting The National Consumer Commission wrt this.