No expectations to values and service

<p>Was a member of Virgin Active as a client before a got employed by them in August 2015. The month before i got employed my debit order bounced back as it was my fault as there was insufficient funds. So when i got employed the following month and was at the club i was willing to pay of the amount there and then, but the manager at the moment informed me not to as she would be able to write of the amount as i am now a staff member and to keep it to cover my transportation. So she did write it off as i was aware and months down the line, I get a call from virgin active's head office informing me i have an arrears amount that is outstanding and informed the lady i had spoken to that i am a employee of Virgin Active and the amount had been written off. Notes had been made on the 27 October 2015 that they would look into it, apparently they haven’t because from that time i got another call from head office almost a month later informing me the exact same thing. and through informing management about the situation, nothing had been done and due to all of that the account had been handed over to MBD, so basically because of lack of miscommunication and getting back to me now my credit scoring is *****ed up because of Virgin Active, countless attempts have been made but still no success, a company that’s based on values and giving excellent customer service, as a former employee of the company and a member that used to train there, never will i sign up or do business with Virgin Active as what they stand for is all ****!! Will be taking legal action if this matter is not sorted out as i am the one getting affected by the mess up from there side, should have not listened to the manager and just paid that small amount instead.</p>