KM
Kim M
1 reviews | Active since May 2015
14 May 2015, 09:30
No Delivery on Classes
For more than two years now, the Mind/Body Studio music system has worked intermittently. The Nia class is a movement class which depends heavily on the music and when the music system does not work, you cannot hold the class. This is a frequent occurrance. The management only arrives at the gym after 09h00 when classes are over and the peak time has come and gone. It is incredibly frustrating to drive to the gym in the morning rush hour to find that the class is not going to happen. I have reported it to management on several occassions with no result. Why should we put up with non-performance? <br>
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Replies (1)Virgin Active South Africa's replyOfficial
14 May 2015, 13:55Hello captain2810,
Thank you so much for taking my call today .
On behalf of Virgin Active I would like to apologise for the inconvenience caused to your group exercise workout.
I have addressed your concerns with senior management and shared your feedback with them.
The club manager will be making contact with you to confirm a meeting to discuss your concerns further.
Kindest regards
Robyn
Thank you so much for taking my call today .
On behalf of Virgin Active I would like to apologise for the inconvenience caused to your group exercise workout.
I have addressed your concerns with senior management and shared your feedback with them.
The club manager will be making contact with you to confirm a meeting to discuss your concerns further.
Kindest regards
Robyn
Virgin Active South Africa's reply14 May 2015, 13:55
Official
Hello captain2810,
Thank you so much for taking my call today .
On behalf of Virgin Active I would like to apologise for the inconvenience caused to your group exercise workout.
I have addressed your concerns with senior management and shared your feedback with them.
The club manager will be making contact with you to confirm a meeting to discuss your concerns further.
Kindest regards
Robyn
Thank you so much for taking my call today .
On behalf of Virgin Active I would like to apologise for the inconvenience caused to your group exercise workout.
I have addressed your concerns with senior management and shared your feedback with them.
The club manager will be making contact with you to confirm a meeting to discuss your concerns further.
Kindest regards
Robyn
