No customer service

have Called Virginactive Head office a month ago i spoke to a lady regarding my account that's behind because off them being cyber hacked as my payment did not go through the first month she said as soon the system is up and running she will contact me but never did, then i got behind because i could not update my banking details or make payment at the club i have logged many call backs on the website even emailed asking to freez my account but still no one is getting back to me or responding i do feel i have this account outstanding due to Virginactive not contacting me back to make arrangements i should not be held liable for this account i am at this point of ending my membership due to no communication