No Customer Service

I am a member of Virgin Active Collection and have not received the sort of customer service post signing the contract as when the gym was trying to sign me up. I was made to update the Virgin Active app on my phone but once updated the app will not allow for me to connect my Polar Fitness Device, I have requested many times that I be contacted regarding this, I have also left a message on the Virgin Active Alice Lane Facebook page. There is no way to email the manager of this club Mr. Wil Riaan as there no details for him on the site. Please resolve this issue or provide members with a fitness device that is compatible with the app as this problem was never communicated.