no customer service

I got a call from Virgin Active re my sons membership fee in arrears in the amount of R296.00. I told them that same day that I will be depositing the money and did so on the 23rd Feb'15 in the amount of R600.00.<br> This is still not reflecting on his account and after the 7th call to Virgin I at last got a fax number to fax this to. I asked the consultants to speak to someone that does the allocation from bank statements as I had the date amount etc needed for the inquiry. This was not possible as they could not pick up a 600 deposited. I then phoned Nedbank myself and enquired with exactly the same info and got the feedback that the money is definitely in Virgin's bank account, but with a different ref number being: *** instead of ***.<br> I again phoned back and gave this info and still they could not assist as the 262 account apparently did not exist.....so where then was this money allocated?? They are very quick to phone or blacklist you but not so quick to sort out queries.<br> <br> Poor poor poor. They promise to call back which never happens. I will talk to my son to join another place to gym.<br> <br>