No communication to rectify cancellation fees

I moved to Finland in August and had a contract with Virgin Active (Claremont branch) till the end of September 2022. Seeing that I would not be in South Africa to see my contract through, I proactively gave notice for my contract to end in September, stressing to the assistant in the club that it is NOT an early cancellation (with cancellation fees added) but rather an early notice that I will not renew my membership. Early in January a fee was deducted from my account that can only constitute a cancellation fee from Virgin Active. I have requested this to be rectified twice on the Virgin Active website, to no avail. No-one has contacted me either.

Please get in touch (via email).