No Communication leaves Virgin members high and dry in the shower

I am at Waterstone, Somerset West Gym. There was a period today when there was no water in the showers. Unfortunately for me, the water stopped just after I had lathered myself up. These things happen, but what annoyed me was the lack of communication to members both in the shower area and at the entrance board to the gym and men's change room. I tried speaking to the manager (Bernil Claasen), but he was totally focused on finding somebody else to blame. He couldn't understand my point at all that ultimately, he - as the manager - is responsible for ensuring that things like communication is done. I tried calling the call centre, but they were adamant that I had to provide my ID, cell phone number etc and they could not see my point that all they needed to d was to confirm that there was a water outage at midday on Monday 13th August. Who reports it is completely irrelevant.