no communication

Imagine virgin active has handed me over for gym fees that I was not even aware that I didn't pay , reason why I don't know is because I don't GO TO GYM, first I have been getting calls from vvm which they have handed me over to without them communicating with me that my account is in arrears no what so ever vvm consultants has been disrespectful and does not know how to speak to client virgin active communication s****s sucks who has ever called me or notified me of the arrears and now this vvm people harassment is unbearable consultants will call you while you at work impacting on your productivity they call you about 10 times with in minutes not taking any curtesy in regards to your life I have made an arrangement with consultant at vvm yet this is impacting on my credit profile which I was not aware off I need information that clearly shows that virgin active has tried to communicate with me I need my account removed from that collections departments I am so disturb I just had a black out because of the stress I mean people is trying to earn assets in this world and your credit profile gets dented by such things I need this matter resolved yesterday is to late