No Client Service Etiquette!!!

<p>I am writing this complaint to Virgin active due to the lack of client service I received from Virign active. To say they are ****** is due to a lack of a better word. My account was debited as per my authorisation on the 25th of May for an amount of R197.50 as per my gym membership agreement, this morning I wake up to a double debit of R395. I call them to enquire and speak to a consultant who was not helpful at all whom after I realised could not assist me with my account query, I asked her to cancel my membership she said okay, not even trying to find out why, then I asked to speak to her supervisor or manager, she said please hold... put me on hold for a while then eventually I get put through to Nadia Moyce who is an acclaimed Collections Team Leader, the way in which she was speaking to me and raising her voice at me tells me that she is not properly equiped or even knowledged of the simple basics of telephone etiquette. I was already upset with the first consultants attitude and got even more upset when speaking to Nadia. I am flabbergasted with the service I've received at Virgin active call centre. I have even resorted to cancelling my membership as I refuse to be associated in any way with a company that does not know how to handle clients and handle their queiries in a respectful tone and manner....</p> <p>Proper training and Telephone s****s and etiquette goes a long way!!!!</p>