NO AUTHORITY to DEBIT our bank account Ref ***

Virgin Active processing debit orders against our company account without a valid mandate. They have NO AUTHORITY to DEBIT. When we discovered this practice we reported via Hello Peter and they promised to remedy the situation. Several years later the problem persists.

Then we contacted them directly and they responded via their ********** email account advising that we have to prove it is our account. Excuse me, WHY does your customer not have to prove that they own the account before you start processing debit orders against it?

Virgin Active, we hereby give public notice that you are processing debits against out account without a legal & binding mandate authorising you to do so. This practice is called ***** in this country and you are facilitating it along with the banks you are processing these transactions through.

We are not your customer! We do not want to be your customer!

You allow any person to walk in off the street and open a membership without asking for any proof of account and you just take their word for it and start debiting the account regardless of who owns it. Then when the owner of the bank account complains YOU DARE ask them to prove that they own the account. A rather reckless approach to financial savvy one would think, especially in a country where financial ***** is the order of the day. You have not just exposed your company to ***** but ours as well.

Why don't you go and ask your customer (something you should have done in the first place) to prove that they own the account and stop debiting our Standard Bank account ~ Now that will be the responsible thing to do.