No apology or correction for error of membership fee

I changed my membership last year September/October to nationwide for roughly R300 as I was 25 and under. I asked the lady on the phone who was assisting me with the changes to my membership if it will still be viable since my birthday was that following May. She assured me it would not make a difference, the only increase would be due to inflation. However, during May I received an email stating that my membership will be increasing to R520.00 due to my age which is not what was agreed upon. The worst is that come 1st of July, R625.00 was deducted off my account which is not the agreed upon amount. When I addressed it with an employee at Virgin Active Faerie Glen, she stated that on their system it says my new membership amount is R625.00 which is not what the email said. She then assisted me to get into contact with someone from Customer Care, who asked me to forward her my email and she will get back to me. Yesterday I received an email from Virgin Active, no apology in sight for their error and the email just said that my membership fee is R625.00 and that’s that.

I have been a loyal member of Virgin Active for many years and I attend their facilities regularly every week. I am highly disappointed in their response to the matter. I received no apology, no explanation, nothing regarding the fact that they said it would be fixed for a year. I have been offered a free membership at Planet Fitness for the past three years and have denied it since I love Virgin Active so much but I am so unhappy, that it is looking like an option.