No apologies for cold showers, cold swimming pool, cold jacuzzi

Last night I complained to Dudu Baloy, the receptionist at Virgin Collection Menlyn Maine, that the water was cold and that this branch does not sms members about the problem. Her response: they only take the temperature of the pool in the morning, when it was fine, and nobody has complained about the water temperature. Just at that stage 2 members were leaving, who shared the jacuzzi with me and told me that the manager knew about the problem. Dudu then had to reply that except for them, nobody has reported it. The members, however, indicated that the manager herself had apologised to them. Dudu pulled her face and turned her back on me. This is absolutely unacceptable behaviour from a receptionist and it is deplorable that this branch does not inform members of a water temperature problem. How different is the practice of Virgin Collective Moses Mabhida, where I always receive sms's, when there are problems! Simply bad management at Menlyn Maine?