BP
Bianca P
1 reviews | Active since Feb 2015
03 Feb 2015, 08:49
NO ANSWER
I am fortune enough to be able to buy the gym equipment to gym at home so I dont feel the need to pay for Virgin Active membership. I called Key West branch and they told me to call the call centre. I was on hold for 15 min on the 2/02/2015 amd called several times thru out the day but I did not go thru.Then today again I tried to call 4 times but all I hear is Zumba music and stretch exercises. I am not able to drive to Key West because I dont live near it anymore!! So dissatisfied.
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
03 Feb 2015, 12:53Hello Biancadpjg,
Thank you so much for taking our calls today.
Once again, please accept my sincere apologies for the inconvenience caused. Our Call Centre has been experiencing high call volumes.
As per our conversation, I can confirm that I have processed the cancellation on your Virgin Active membership. The cancellation fee will be deducted from your bank account on 28 February 2015 as arranged.
We're sad to see you go and would like to take the opportunity to thank you for having been a Virgin Active member and hope to see you back in the near future.
Should you have any other questions or concerns, please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking our calls today.
Once again, please accept my sincere apologies for the inconvenience caused. Our Call Centre has been experiencing high call volumes.
As per our conversation, I can confirm that I have processed the cancellation on your Virgin Active membership. The cancellation fee will be deducted from your bank account on 28 February 2015 as arranged.
We're sad to see you go and would like to take the opportunity to thank you for having been a Virgin Active member and hope to see you back in the near future.
Should you have any other questions or concerns, please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply03 Feb 2015, 12:53
Official
Hello Biancadpjg,
Thank you so much for taking our calls today.
Once again, please accept my sincere apologies for the inconvenience caused. Our Call Centre has been experiencing high call volumes.
As per our conversation, I can confirm that I have processed the cancellation on your Virgin Active membership. The cancellation fee will be deducted from your bank account on 28 February 2015 as arranged.
We're sad to see you go and would like to take the opportunity to thank you for having been a Virgin Active member and hope to see you back in the near future.
Should you have any other questions or concerns, please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking our calls today.
Once again, please accept my sincere apologies for the inconvenience caused. Our Call Centre has been experiencing high call volumes.
As per our conversation, I can confirm that I have processed the cancellation on your Virgin Active membership. The cancellation fee will be deducted from your bank account on 28 February 2015 as arranged.
We're sad to see you go and would like to take the opportunity to thank you for having been a Virgin Active member and hope to see you back in the near future.
Should you have any other questions or concerns, please feel free to contact me directly.
Regards
Robyn