Nightmare

Worst service I have ever recieved from a company. I froze and cancelled my membership in august and was still debited on 2 occasions. I have had to call them on several occasions to have this sorted out and no one is helping me. I just spoke to a consultant called Ayanda who seriously needs some training in dealing with clients. Kept calling me ‘mate’ then when I said I will complain I suddenly became Mr. Coetzee. Apparently theres no way for him to check whether I was debited and the multiple emails I have sent to Stacey cupido and Felicity Xuma has gone unaswered. No one calls me with feedback just to find out According to Ayanda : virgin active has noticed that I have not been going to the gym and have therefore extended my freeze. Really?! I have sent the request to cancel this membership SEVERAL times already